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Blew up

Today for the first time at work in my 10 months of being here I blew up. Got really angry at a customer, put the phone on mute and just shouted:

"WILL YOU SHUT THE HELL UP?!?!"

The user I had on the phone would simply not shut up. I could hardly assist her because she kept yappin' her trap constantly.

My outburst was so damn loud half the department heard it - including my manager. (oopsie) Note: It is extremely rare that I do that. Very, very rare.

It took me 25 minutes to close the call. My normal close rate is 6 minutes or less.

Ah well, life goes on.

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