rich menga books search contact

***Secret FSR Fender guitars? Yes, they exist, and they're right here

Amazon links are affiliated. Learn more.

Here's how sad WildBlue is

Right now I'm writing this post from in my truck using my laptop. I'm going to go visit Pop at the hospital and I figured I'd take along my laptop and see if there were any unsecured wi-fi's in the area. I got lucky. I'm connected to a network called "holidayinn" (take a guess who that belongs to). The speed is BLAZING fast and I only have a semi-solid connection on the wi-fi because I'm parked in a gas station parking lot. The hotel is not within eyeshot so they must have a damn good wireless router going on over there.

Sigh..

My WildBlue connection is STILL DOWN. The tech who was supposed to call DID NOT CALL YET and this is ridiculous.

WildBlue, I said it before and I'll say it again - you suck.

-- UPDATE --

Here is a recap of what happened today.

Quick question answered first: My internet is still down and I'm "borrowing" 'net to make this edit.

I called WildBlue today because of the tech who never called. Guess what they told me. They told me that I have to call the installer to set up an appointment. Yeah. Me. Not them. So I did. I was told by the installer company to hold because "they don't normally handle these kind of accounts" (WHAT?!) Fifteen minutes later after being on hold THEY HANG UP.

I called WildBlue back and start complaining up a storm about this. Long story short, here's what has happened so far.

Andrew from WildBlue called an installer and he said he would call me tonight. This was at 5:30pm. It's just about 8:15pm and guess what, no call.

It's official, WildBlue is the worst ISP, repeat, THE worst ISP I've ever had. They do NOT care about the customer, their customer support is AWFUL and their follow-up is NON-EXISTENT.

Said it before, say it again: Do NOT use WildBlue. Stay FAR AWAY from them.

This just gives me yet another reason to get the hell out of here and move, which will be happening before the end of this month. More on that later.

-- another update 4/11/06 --

Sure enough, no call from a tech this morning. I call WildBlue. Again. I'm told the tech did in fact make a call but it was to the wrong number even though I specifically told them about ten million times (give or take a million) what number to call to get a hold of me. That was the last straw. I blasted the guy over the phone in no-holds-barred fashion with just about every cuss and swear you can think of. After hashing it out for a bit, he said he'd call the installer and have him call me back directly.

Fine. Whatever.

Miraculously, the installer calls me five minutes later. He said there will be a tech coming to my house today. Wow, isn't that nice? Sheezis..

A part on the dish called the "atria" (I think that's how it's spelled) needs to be replaced. This is the part of the dish that transmits. Mine is acting funky. My internet is working right now (barely), but at any second it could drop like a brick because of this part. Replacement of it will supposedly will fix the problem.

During the conversation I alert the installer of all the utter b.s. I went through just to get to this point. He openly admits that "We've had a lot of customer complaints with WildBlue tech support."

Ya think?

I was also informed that the part that needs replacing does not break often and it's rare when it does so. Whatever. I don't really care. I just want the damned thing fixed so I can get on with my life. My 'net connectivity is required to get some important things done (obviously) so the sooner it gets fixed, the better.

-- last update --

My internet is finally working once again. The installer came by, replaced the atria (that was the problem), and everything is back to normal.

Once I finally got a hold of the installer I was finally able to speak to someone who actually knew what he was talking about when it came to satellite 'net. He knew how to troubleshoot it and fix it quickly.

This still doesn't change the fact that WildBlue completely bungled this help desk request. Their support center is in serious need of a major overhaul - it's that bad.

060410

image
Best ZOOM R8 tutorial book
highly rated, get recording quick!

Learn how to save gas now using the car or truck you already have with hypermiling driving techniques

⭐ Recent Posts

NUX Duotime Stereo Delay Pedal3 solid reasons to use digital delay instead of analog
Switch to digital and you'll enjoy using the delay effect for guitar a whole lot more.

Boss RC-5 Loop Station Guitar Looper PedalWill looper drums ever not suck?
It is amazing that this problem still exists.

The best looking Dean Z I've ever seen
This is an example of when Dean does the Z right.

Black Sabbath - Black SabbathMy favorite Black Sabbath track from their first album
It's not what you think it is.

Epiphone Prophecy Les PaulA secret of the Epiphone Prophecy Les Paul hiding in plain sight
It's right in front of your face and you probably didn't even notice it

🔥 Popular Posts 🔥

Casio F-91WCasio F-91W cheat sheet
A quick guide on how to set the time, date and a few other tips and tricks.

NUX Duotime Stereo Delay Pedal3 solid reasons to use digital delay instead of analog
Switch to digital and you'll enjoy using the delay effect for guitar a whole lot more.

Fender EsquireThe 5 types of guitars you should never buy
Some guitars that exist where the day after you buy them, you know you've made a mistake.

Playing a Squier Bullet TelecasterPlaying guitar in E flat does more than just save your wrists
Everything you ever wanted to know about E flat electric guitar tuning and whether you should use it or not

Gibson Les Paul bridgeThe proper direction for a Les Paul bridge
Which direction is a Les Paul bridge supposed to face? Let's find out.

DigiTech Nexus LibrarianDoes the DigiTech Nexus software for the RP360 really work?
Information on DigiTech Nexus software for the RP360

Fender Custom Shop Limited Edition Golden 1954 Heavy Relic StratEverything you ever wanted to know about nitro guitar finishes
Is it good? Bad? That depends on your point of view.