On hold..

As I write this I am on hold with Juno billing support. I'm cancelling the dial-up account because after thinking about it, I really don't need it. I thought I did at one point, but that's another story.

I think I've been on hold about 10 minutes so far. Good thing I have a speakerphone built in to my handset. Oh, and yeah, if there's any reason to have a phone with speakerphone option, it's so you can put the damn phone down while you're on hold. I use my speakerphone more for that than anything else.. unfortunately.

..and guess what. Juno billing support just hung up on me. Nice. 'Scuse me while I call them back (sing cheesy elevator hold music to yourself whilst you wait)..

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......

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Your call is very important to us. Please stay on the line and a customer service representative will be with you shortly.

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(music stops and you get excited because someone might actually pick up)

We appreciate your patience. Please stay on the line and someone will be with you shortly.

...

Okay, okay. You get the idea.

I just dialed them back. Now I go on hold again. Yaaaa.. hoooo... Boy, do I love elevator hold music. You might be wondering "Doesn't Juno offer a way to cancel your account online?"

Well guess what, JUST as I was typing that, a message came on the phone.. "Did you know you can cancel your account online? Just go to http://account.juno.com/cancel".

It took me 15 minutes just to get this information.. and it's not listed anywhere on Juno's web site. Trust me, I looked. I'm wondering if Juno does this on purpose.. hm...

'Scuse me whilst I cancel that account...

...

Okay, done deal.

Phew. I was totally going to write about something else but got interrupted by this whole cancellation crap. Whatever it was, it'll come to me and I'll write about it later.

Bye for now. (grin)

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On hold..

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