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this is why garmin rules the school

I received the old StreetPilot i3 last week. Now came the time to reload the map data on it with the old City Navigator v7 disc, however there was a problem.

I didn't have the disc anymore.


I looked all over. Nope, it was gone.

Out of desperation I contacted Garmin via e-mail. Maybe they would be nice enough to supply me with a replacement v7 DVD?

The response:

I have made a request for a copy of City Select v7 to be burned and sent to you. Please allow 2-3 weeks for delivery. Have a nice day.

Oh yeah, that's what I'm talking about. Very nice. Good show. You guys rock as you always do.

Let me tell you why this is so cool:

  1. The response only took 1 business day. A response time like that via e-mail is unheard of - but Garmin responds fast every time, all the time.
  2. The i3 is a discontinued product. Garmin has every right not to support this product any longer but did anyway.
  3. Garmin could have very easily said "Sure, we'll send you one if you fork over some cash." No cash requested; they're sending the replacement disc to me for free.

Seriously speaking, do you know of any other large company that would do this? No you don't. Garmin is the only one that goes the distance for its customers.

This is why I buy Garmin products.

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